Refund policy

Caeezy Shop wants you to be happy with your order. Because our products are made to order through print-on-demand production, we do not accept returns or exchanges for buyer’s remorse, wrong size, or change of mind.

     • The item arrives damaged.

     • The item has a manufacturing defect.

     • We shipped the wrong item, size, colour, or design.

     • The item is lost in transit and the carrier confirms non-delivery.

Please contact us within 14 days of delivery at your email address and include:

     • Your order number.

     • A description of the issue.

     • Clear photos of the item and packaging.

     • A replacement item.

     • A refund to your original payment method.

     • Store credit, depending on the situation and your preference.

• Please review the sizing chart before ordering, as we cannot accept returns for     incorrect sizing.

• If your tracking shows “delivered” but you cannot find your package, please contact the shipping carrier first, then email us for support.

• Claims submitted outside the allowed time window may not be eligible for a replacement or refund.

• We may decline claims involving misuse, wear, washing, or damage caused after delivery.

All items are produced on demand. Processing times and shipping times may vary depending on the product and fulfillment location. Delays caused by carriers, customs, or peak-order periods are outside our control.

If your order arrives with a defect or fulfillment error, we will make it right. In some cases, we may not require the item to be returned, depending on the issue.

For return or refund questions, contact:

info@caeezyshop.com